Frequently Asked Questions
Explore our FAQs to learn more about our services, sterilizers, and QMS
Sterilizers & Processes
What sterilizers do you use and what is the maximum load you can handle?
We use the best—8 cu. ft. 3M Steri-Vacs. The optimal load size is 18” x 16” x 36”.
Learn more about our sterilization process.
What is included in a validation report?
We provide a summary report with the relevant data from the validation, including the test results, load configuration, and validated sterilization cycle. We also provide full backup data including all run documentation and test reports. Generally, we provide this as an organized electronic package for easy storage and retrieval on your end.
Learn more about our validation plan.
Do you do your own protocols?
Yes, the protocol is part of our turnkey batch release and validation programs. The package includes a BLSS prepared protocol, project management, testing management, and the final report.
Will you sign an NDA?
Yes, we are happy to review and sign an NDA. For convenience, we have a standard mutual NDA available.
Timing & Capacity
Are you available to process orders 24/7?
Yes, we will receive your product at any time, day or night, and run it quickly. Just tell us when the product will arrive and when you need it back.
How long does a Batch Release or Validation project take?
The typical Batch Release will take 6-8 weeks, while the standard Validation will take 8-10 weeks, though it is possible to expedite and shorten these timelines.
I’m shipping from outside CA. How can I be assured you’ll meet my deadline?
The overnight couriers are extremely reliable, so the risk of not meeting your deadline is extremely low. However, if a shipment is delayed, we maintain capacity to be able to expedite the load to help make up for time lost in shipping if the customer needs it. We keep queue times limited to hours or days and we track on-time performance to assure that we meet or exceed our stated turnaround 100% of the time.
How do you maintain the capacity to keep queue times to a minimum?
We maintain at least a 60% over capacity, so we can promise – and achieve – queue times in hours with no load waiting more than 2 days to get started.
How do you account for EO supply chain disruptions?
Our program strategies eliminate the risk of delays that may come into play because of EO supply chain disruption.
Certifications, Industry & Company Info
Are you certified?
Yes, we are certified to ISO 13485 and FDA registered. See our complete list of Certifications & Licenses.
How were you impacted by the EPA’s crackdown on EO emissions?
We were not impacted because we use small amounts of EO in single use cartridges and our scrubbers are 99.99% efficient. Extremely small amounts of EO are released as a result of our processing.
Is your facility friendly to the environment?
Yes, we use 100% renewable energy and reduce EO emissions by 99.99% or better.
How long have you been in business and what is your main focus?
We’ve been in business since 2009. We were the first and continue to be the only sterilization provider focused solely on EO, small loads, and fast turnaround. Visit About Us to learn more.
How are you better than other providers?
We’re better in three areas: 1) specialized focus on EO, small loads, and fast turnaround; 2) capacity; and 3) commitment to customers. Read what our customers say to see what we mean.